Get in touch with our team
Questions about your account, a game that will not load, or a payment you cannot find? Contact support for help with account-related issues, technical concerns and general feedback. Use live chat for a quick question, or email the relevant contact below if you need to include more detail. Phone support is also listed for enquiries during its published hours. Please include your account email when contacting us about an existing account, but never send your password.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone number | +61 2 8417 5936 |
| Live chat | Available on the website |
| Customer support hours | 24/7 |
| Phone support hours | Mon-Fri, 09:00-18:00 AEST |
| General and affiliate enquiry hours | Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line and include the email address linked to your account. Keep your contact details up to date so support can get back to you without delays.
Submit your enquiry
Response Time
Need help with your account, a bonus or a payment? Contact support by live chat or email. Most enquiries are answered within one business day. More complex issues may take longer, depending on the nature of the request. Include the relevant account or transaction details in your message so support can understand what you need.
Feedback
Got an idea for making the website better? Send us your feedback, suggestions or feature requests. Whether it’s about finding your favourite games, using the cashier or navigating on mobile, we’d like to hear it. We review feedback carefully and use it to improve our service and make the site easier to use.